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SHIPPING

At PHLIZON our goal is to offer you the best shipping, ensuring your planting light arrives quickly, safely, and securely.

To ensure the highest calibre of customer service we exclusively work with Fedex, UPS Ground, and DHL to fulfill all orders from our warehouses located on the East, West, and South Coast of America.

Due to the ongoing COVID-19 pandemic logistical companies have suffered delays. This is an ongoing situation and we are meticulously working to address any issues with delayed orders. If you should have any issues please email support@phlizonstore.com or call +86 13682516157 for more information.

Free Shipping

At PHLIZON we provide free shipping on all orders in the USA, with no minimum purchase necessary, and all the tax and customs tariff would be for the account of PHLIZON.

Order Schedule

The expected time frame of all orders is divided into 2 parts:

  • Processing time: within 48 hours(excluding weekends and holidays)
  • Shipping time: 5~10 business days via FedEx / UPS Ground/DHL

Tracking

When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24-48 hours to update on the Fedex, UPS, or DHL systems. If after 48 hours your parcel tracking number location hasn’t updated please email us.

Delivery Method

As mentioned earlier the free shipping we offer is with FedEx / UPS Ground/DHL. We are unable to accommodate custom requests for deliveries, such as calling in advance, scheduling delivery dates, or leaving the package in a specific location. Any such requests will have to be arranged by the customer with FedEx / UPS Ground/DHL directly after placing the order and receiving the tracking number.

Shipping Regions

PHLIZON only has the capacity to ship orders within the United States (Note we cannot offer the delivery to Alaska, Hawaii, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific).

    Shipping Damage

    PHLIZON ships all planting lights in unopened boxes, so customers will receive their planting lights in pristine condition. If you should receive a product that has been damaged while in transit please reach out to us at support@phlizonstore.com

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